Jonathan Gonzales
Port Allen, Louisiana
(225) 395-1116
jonathan@virtualjonathan.com
he/him/his
Professional Summary
Resourceful operations and team leader with 35 years of experience spanning customer service, training, and project coordination. Adept at managing teams, delivering effective training, and driving operational improvements in both in-person and virtual environments. Skilled in research, quality assurance, content creation, and process optimization. Passionate about mental health, wellness, and lifelong learning. Seeking a remote position leveraging strengths in writing, training, and project management.
Core Competencies
- Virtual Team Leadership & Training
- Project Coordination & Process Improvement
- Research & Quality Assurance
- Content Writing & Editing (Blogs, White Papers, Case Studies)
- Talent Acquisition & Onboarding
- Administrative Operations & Data Entry
- Digital Communication (Zoom, Microsoft Office, Google Workspace)
- Program Development & Implementation
Professional Experience
Hubben’s Supermarket – Assistant Manager
2023 – Present
- Lead virtual and in-person training sessions, creating digital resources to support onboarding and ongoing development.
- Implement process improvements that enhance inventory management and operational efficiency.
- Mentor team members, fostering a culture of accountability and continuous learning.
- Utilize digital tools to track performance metrics and streamline communication.
- Supervise daily operations to ensure quality, service, and compliance with company standards.
Lowe’s Home Improvement – Merchandising Associate
2019 – 2020
- Coordinated with cross-functional teams using digital platforms to execute merchandising strategies.
- Conducted quality assurance reviews and prepared written reports for management.
- Supported promotional campaigns by creating and maintaining visually appealing product displays.
- Collaborated on store layouts to optimize customer experience and sales results.
Bourbon Pride – Sales Associate
2017 – 2019
- Developed customer-facing and internal training materials for new product launches.
- Maintained detailed digital records of sales activities and customer interactions.
- Provided high-quality service in fast-paced, high-stress environments.
Spherion Staffing – Staffing Specialist
2013 – 2015
- Managed applicant tracking system (ATS) and maintained accurate digital documentation.
- Developed and facilitated virtual and in-person new-hire orientations.
- Authored internal communications and process guides for HR operations.
- Scheduled and assigned employees to meet operational requirements.
Certifications
- Project Management Certification (in progress)
Technical Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Drive, Calendar) – actively upskilling
- Zoom and remote collaboration tools
- Applicant Tracking Systems (ATS)
Additional Information
- Passionate about mental health & wellness, and non-profit work
- Prefer a full-time remote position; open to contract, or freelance remote roles
- Seeking positions with strong benefits, work/life balance, and professional development opportunities